How can we help?
Questions about ShortFlowStudio, connected accounts, authorization, publishing or privacy can be sent directly to our support contact.
I cannot connect my TikTok account.
Confirm that the authorization window opens correctly, complete sign-in directly on TikTok, and approve only the permissions you are comfortable granting. If the process returns an error, send the exact error message to support.
How do I disconnect TikTok?
You can revoke ShortFlowStudio access through the connected-app or security settings provided by TikTok. Once access is revoked, ShortFlowStudio can no longer use that authorization.
Does ShortFlowStudio store my TikTok password?
No. TikTok credentials are entered into TikTok's own authorization flow. Do not send your TikTok password to ShortFlowStudio support.
My video was not published.
A publish request can fail because of network errors, account eligibility, platform limits, content requirements or API availability. Send the error message and the approximate time of the attempt to support, but do not send passwords or access tokens.
I have a privacy or data request.
Email kontakt@podziel.pl with the subject "Privacy request" and describe what you need. We may request limited information to verify the request.